Strategic HR

How Loyal Are Your Employees? Here’s a Test

By Jennifer Carsen, JD, Senior Legal Editor

If you’re looking for an engaging and inspirational nonfiction read, I can heartily recommend We Are Market Basket, by journalists Daniel Korschun and Grant Welker. I’ve written about the gripping (yes, really!) supermarket saga before, but if you’re not familiar with the details, here’s a quick recap:

Market Basket, a successful family-owned regional supermarket chain here in the Northeast, was embroiled in a longstanding family feud over the control and direction of the company. Things came to a head in the summer of 2014, when the longtime and much-beloved CEO was ousted by his cousin.

Normally, things would end there, for the most part. There would be internal memos and maybe a few headlines, but life would go on as usual for the rank-and-file.

At Market Basket, it didn’t.

Read more.