How much does employee turnover cost American business each year? According to the DOL, about $5 trillion, says Mike Byam, author of The WOW! Workplace. Fortunately, he adds, effective recognition strategies can help keep turnover at bay.
Byam, who is managing partner at the employee recognition firm The Terryberry Company, offers eight keys to successful retention:
1. Start Retaining on Day One
The first week of a new job is an extremely impressionable time, and it represents an important opportunity to build a productive and fulfilling relationship between the new employee and the business. (At Founders Bank & Trust, President Laurie Beard personally meets with every new employee and presents him or her with a Welcome Aboard award.)
2. Exhibit Continuing Confidence
Remember, says Byam, that one of the best and most motivating forms of recognition you can provide is your continuing confidence in your employees’ ability to meet new challenges. Dare to believe in them fully and keep raising the bar by coming up with new assignments that test their skills and their creativity.
3. Try to Include Significant Others
Whenever possible, involve co-workers’ significant others in recognition events and other important career moments. Byam says that you’ll be sending a powerful message: "We value you and your family, and we want to keep you with us."
4. Keep Asking About Goals and Aspirations
How can you know what will motivate and inspire employees if you don’t ask? From time to time, take a valued employee to lunch and use the time to pose several key questions. What do you like most about your job? What is your most exciting and thrilling challenge? If you could go anywhere you wanted in this organization, where would it be?
5. Encourage and Reward Career Growth
Support your employees’ desires to acquire new skill sets and don’t miss the opportunity to acknowledge those achievements, suggests Byam. A more highly trained workforce stands a better chance of succeeding in the global marketplace.
6. Blow the Trumpet for Your People
Get the word out about successful workers and their accomplishments. Imagine how proud your employees will feel when a neighbor or buddy comments about seeing their accomplishments highlighted in the newspaper, Byam says.
7. Find Interesting and Entertaining New Ways of Saying Thanks
Make sure everybody in your organization gets to participate in the recognition experience, Byam says. In North Andover, Massachusetts, a large retirement community recently came up with a fun bingo-based recognition game. When one of their employee teams reaches a production or service goal, they reward the entire staff by launching a day-long bingo game.
8. You Get What You Reward
Want your employees to stay with your organization? Show them that their service is valued and appreciated by recognizing it, says Byam. Successful organizations build employee relationships that are fulfilling for their people and for the business.
Compensation.BLR.com, now thoroughly revamped with easier navigation and more complete compensation information, will tell you what’s being paid right in your state—or even metropolitan area—for hundreds of jobs. Try it at no cost and get a complimentary special report. Read more.
And what about the other side of the recognition coin, compensation? It’s very important and not easy—maintaining internal and external equity, and controlling turnover, while still meeting management’s demands for lowered costs. That’s a challenge. Many of the professionals we serve find helpful answers to all their compensation questions at Compensation.BLR.com, BLR’s comprehensive compensation website.
And there’s great news: The site has just been revamped in two important ways. First, compliance focus information has been updated to include the latest on COBRA, Lilly Ledbetter, and FMLA. Second, user features are enhanced to make the site even quicker to respond to your particular needs:
- Topics Navigator—Lets you drill down by topical areas to get to the right data fast.
- Customizable Homepage—Can be configured to display whatever content you want to see most often.
- Menu Navigation—Displays all of the main content areas and tools that you need in a simple, easy format.
- Quick Links—Enable you to quickly navigate to all the new and updated content areas.
The services provided by this unique tool include:
- Localized Salary Finder. Based on reliable research among thousands of employers, here are pay scales (including 25th, 50th, and 75th percentiles) for hundreds of commonly held jobs, from line worker to president of the company. The data are customized for your state and metro area, your industry, and your company size, so you can base your salaries on what’s offered in your specific market, not nationally.
Try BLR’s all-in-one compensation website, Compensation.BLR.com, and get a complimentary special report, Top 100 FLSA Overtime Q&As, no matter what you decide. Find out more.
- State and Federal Wage-Hour and Other Legal Advice. Plain-English explanations of wage-hour and other compensation and benefits-related law at both federal and state levels. “State” means the laws of your state because the site is customized to your use. (Other states can be added at a modest extra charge.)
- Job Descriptions. The website provides them by the hundreds, already written, legally reviewed, and compliant with the Americans with Disabilities Act (ADA) mandate that essential job functions be separated from those less critical. All descriptions carry employment grade levels to current norms—another huge time-saver.
- Merit Increase, Salary, and Benefits Surveys. The service includes the results of three surveys a year. Results for exempt and nonexempt employees are reported separately.
- Performance Appraisal Wizard. Takes the "dreaded" out of performance appraisal.
- Weekly Ezine and Best Practices Advice. Comp and benefits news updated daily (as is the whole site).
- "Ask the Experts" Service. E-mail a question to our editors and get a personalized response within 1 business day.
If we sound as if we’re high on the program, it’s because we are. For about $3 a working day, the help it offers to those with compensation responsibilities is enormous.
This one’s definitely worth a look, which you can get by clicking the links below.
Click here to get more information or start a no-cost trial and get a complimentary special report!
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