Tag: customers

trade

Using Zoom Improperly Can Leave Trade Secret Protections at Risk

With many employees working from home during the COVID-19 pandemic, employers have depended on Zoom or other web-based video conferencing tools to conduct meetings online. Users can choose to record sessions, collaborate on projects, and share or annotate on one another’s screens. Unfortunately, the process also can open the possibility of trade secret theft if […]

Good Things Happen When HR Becomes Involved with Customers

Many HR departments function solely to support their leaders and employees. What happens when HR becomes involved with customers? According to today’s interviewee, such tactics help drive business in unique and powerful ways.

You Must Take Calculated Risks to Grow Yourself

As a very cautious person, I have always been fascinated by the risk-takers out there who put it all on the line to progress themselves. In this issue of “Faces of HR,” I met one such person. She was willing to take a different path to achieve her goal, even if it was risky and […]

learning

How to Convince Your Boss to Invest in Better L&D Solutions for 2021

One by-product of 2020’s rapidly changing world of work is a renewed focus on learning and development (L&D). Some companies have had to quickly train employees on remote work and culture. Others have had to roll out COVID-related safety training pronto. In short, L&D became business critical in a radically new way in 2020. And […]

COVID-19

Risks of COVID-19 Related Violence at Work

Workplace violence is a fraught topic. Unfortunately, COVID-19 may be creating or exacerbating situations that may lead to violence in the workplace. Employers should be aware of this trend and determine what steps they can take to mitigate it.

mask

Tense Times: Requiring Masks for Employees and Visitors

Wearing a face covering has become a political signal in the polarizing clash between those who see doing so as a moral responsibility and others who view it as an infringement on their freedom. Consequently, employers can likely expect resistance—including the potential for aggression and violence—if they establish a face-covering policy. Before taking action, they […]

COVID-19

Reopening at All Costs?

Financial pressure is mounting for organizations to open back up, expand service, and bring their employees back to the workplace. But how do employers feel about reopening before the pandemic is under control? What steps are they taking to ensure their employees and customers alike are safe?