Tag: customers

remote

Remote Work: 5 Best Practices for Effective Teambuilding

Just because your team is not operating in a single, centralized location does not mean you can’t develop strong bonds between collaborators. In fact, a distributed setup offers an array of possibilities to root team spirit in your company through processes, traditions, and events.

ATS

Hire Like You Sell: Why the ATS is the New CRM

When it comes to managing relationships, most businesses are already familiar with customer relationship management (CRM) software. In the dark days before the advent of CRM, customer management was a painstaking, manual process.

vendor

Pros and Cons of Vendor-Provided Training

The modern workplace is full of complex technologies, whether they be mechanical, telecommunications, software, or others. For most companies, it’s not economical or efficient to develop such tools internally.

merger

New Merger Is Shaking Up the HR Tech Space

Attention HR professionals using Kronos or Ultimate Software: You’re about to get more bang for your buck! The two companies recently announced they would be merging into one massive human capital management (HCM) software solutions company.

customer

The Importance of Customer Training

When we talk about training in the business world, most people think immediately and primarily about training staff members. After all, the staff members are the ones creating products or providing services to customers. But what about training customers?

engagement

How Do You Drive Genuine Employee Engagement?

Talent management is even more important in the current candidate-driven market. Record-low unemployment is causing workers who are unhappy with their employer to head for greener pastures. There are so many jobs available right now but not enough workers to fill them, which means you must create a favorable employee experience to retain the talent […]

processes

Best Practices for Setting Up Formalized Workplace Processes

Most organizations value employees who can think for themselves and think on their feet. But even employees who are the most independent and thorough can make mistakes. For this reason, a key focus of many training programs is training employees to follow a formal process.

performance

Training Employees Based on Performance Metrics

Companies often have characteristics they want employees to exhibit or goals they want them to achieve. A problem that many organizations encounter is that their goals are too high level or hard to quantify, such as “improve customer service,” “increase safety,” or “improve efficiency.”

metrics

Which Performance Metrics Should You Share with Employees?

Many organizations and operations departments keep detailed metrics on the performance of different teams and individuals. These could include turnaround time on a custom order, average throughput for a common manufactured product, time spent resolving a customer complaint or concern, and many others. These metrics are useful to company management in identifying areas that need improvement, […]