Tag: customers

COVID-19

Risks of COVID-19 Related Violence at Work

Workplace violence is a fraught topic. Unfortunately, COVID-19 may be creating or exacerbating situations that may lead to violence in the workplace. Employers should be aware of this trend and determine what steps they can take to mitigate it.

mask

Tense Times: Requiring Masks for Employees and Visitors

Wearing a face covering has become a political signal in the polarizing clash between those who see doing so as a moral responsibility and others who view it as an infringement on their freedom. Consequently, employers can likely expect resistance—including the potential for aggression and violence—if they establish a face-covering policy. Before taking action, they […]

COVID-19

Reopening at All Costs?

Financial pressure is mounting for organizations to open back up, expand service, and bring their employees back to the workplace. But how do employers feel about reopening before the pandemic is under control? What steps are they taking to ensure their employees and customers alike are safe?

employee

The Art of ‘Taking It Back Internally’

Many have felt the terrifying feeling of being asked a question during a meeting and not having the answer. Nobody likes being put on the spot. Not having a good response when this happens can make people feel unprepared and embarrassed. This can be especially true when facing external clients and customers.

training

Training Direct-Contact Staff on Customer Interactions in the New Normal

In virtually all industries, the COVID-19 pandemic has had enormous impacts on how business is conducted. While businesses such as bars and restaurants have been forced to shut their doors entirely or focus solely on carryout, others have shifted to a predominantly remote workplace, with staff conducting business from home.

hiring

Building a Modern Workforce that’s Prepared for Anything

With millions of workers sequestered in their homes as the COVID-19 pandemic rages on, companies have quickly rediscovered the value of adaptability. Employees and managers have been forced to learn how to make remote work as productive as possible, despite the fact that many of them are doing it for the first time. This requires […]