Tag: customers

merger

New Merger Is Shaking Up the HR Tech Space

Attention HR professionals using Kronos or Ultimate Software: You’re about to get more bang for your buck! The two companies recently announced they would be merging into one massive human capitol management (HCM) software solutions company.

customer

The Importance of Customer Training

When we talk about training in the business world, most people think immediately and primarily about training staff members. After all, the staff members are the ones creating products or providing services to customers. But what about training customers?

engagement

How Do You Drive Genuine Employee Engagement?

Talent management is even more important in the current candidate-driven market. Record-low unemployment is causing workers who are unhappy with their employer to head for greener pastures. There are so many jobs available right now but not enough workers to fill them, which means you must create a favorable employee experience to retain the talent […]

processes

Best Practices for Setting Up Formalized Workplace Processes

Most organizations value employees who can think for themselves and think on their feet. But even employees who are the most independent and thorough can make mistakes. For this reason, a key focus of many training programs is training employees to follow a formal process.

performance

Training Employees Based on Performance Metrics

Companies often have characteristics they want employees to exhibit or goals they want them to achieve. A problem that many organizations encounter is that their goals are too high level or hard to quantify, such as “improve customer service,” “increase safety,” or “improve efficiency.”

metrics

Which Performance Metrics Should You Share with Employees?

Many organizations and operations departments keep detailed metrics on the performance of different teams and individuals. These could include turnaround time on a custom order, average throughput for a common manufactured product, time spent resolving a customer complaint or concern, and many others. These metrics are useful to company management in identifying areas that need improvement, […]

customers

Should You Hire Your Customers?

With unemployment at lows not seen in years, employers are struggling to find enough candidates for any given vacancy. There are a lot of ways to branch out in the hiring process, including expanding geographic scope, offering remote options, considering those with a criminal history, and more. One avenue more employers are exploring is hiring […]

performers

The Growing Importance of the Employee Experience

In a recent survey conducted by Expedia, it was found that 74% of Americans prioritize experiences over products. Some say this social shift stems from our desire to be unique and live a personal story only we know to be true. Another school of thought is that humans are built to crave interpersonal connections.