Tag: customers

COVID

Reopening at All Costs?

Financial pressure is mounting for organizations to open back up, expand service, and bring their employees back to the workplace. But how do employers feel about reopening before the pandemic is under control? What steps are they taking to ensure their employees and customers alike are safe?

employee

The Art of ‘Taking It Back Internally’

Many have felt the terrifying feeling of being asked a question during a meeting and not having the answer. Nobody likes being put on the spot. Not having a good response when this happens can make people feel unprepared and embarrassed. This can be especially true when facing external clients and customers.

training

Training Direct-Contact Staff on Customer Interactions in the New Normal

In virtually all industries, the COVID-19 pandemic has had enormous impacts on how business is conducted. While businesses such as bars and restaurants have been forced to shut their doors entirely or focus solely on carryout, others have shifted to a predominantly remote workplace, with staff conducting business from home.

hiring

Building a Modern Workforce that’s Prepared for Anything

With millions of workers sequestered in their homes as the COVID-19 pandemic rages on, companies have quickly rediscovered the value of adaptability. Employees and managers have been forced to learn how to make remote work as productive as possible, despite the fact that many of them are doing it for the first time. This requires […]

script

Hiring Your First Support Person in a Remote Work Start-Up

In the early days of running your start-up, the founders don multiple hats. Customer support is inevitably one of them. This is for good reason. Besides the fact that you do not have the money to fund a customer support rep, taking over this role also allows founders to directly work with customers in understanding […]

remote

Remote Work: 5 Best Practices for Effective Teambuilding

Just because your team is not operating in a single, centralized location does not mean you can’t develop strong bonds between collaborators. In fact, a distributed setup offers an array of possibilities to root team spirit in your company through processes, traditions, and events.

ATS

Hire Like You Sell: Why the ATS is the New CRM

When it comes to managing relationships, most businesses are already familiar with customer relationship management (CRM) software. In the dark days before the advent of CRM, customer management was a painstaking, manual process.