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Meet Shannon Duvall, Sr. Director of People and Culture at CallTrackingMetrics (CTM), a global conversation analytics company. Duvall brings more than 15 years of experience managing and scaling HR operations to her role where she develops the long-term strategic vision of CTM’s culture and employee experience. Additionally, since she joined the company, CTM has consecutively […]
How much more powerful is artificial intelligence (AI) about to become, and how important are human beings at the center of it all? It’s an interesting question, and ChatGPT has obviously forced this issue to the front of everyone’s minds. But the reality is that AI has already influenced recruiting in many ways. For me, […]
As generative artificial intelligence (GAI) technology, such as ChatGPT, finds new and greater uses in the workplace, employers must consider the myriad of legal and other issues that come with it. For good reason, employers increasingly are implementing policies to mitigate potential risks and ensure safe and permissible uses of GAI by employees. In this […]
Artificial intelligence (AI) chatbots—or generative AI—have rapidly transitioned from science fiction to trendy novelties to genuinely useful tools within a few short decades. Today, AI chatbots have become ubiquitous in our homes, the businesses we frequent, and countless other aspects of daily life. Professionals across various industries are exploring how AI chatbots can simplify their […]
Artificial intelligence (AI) chatbots have grabbed headlines in recent months for their rapid advances and apparent sophistication. For example, ChatGPT, one of the better-known AI chatbots, recently made waves by successfully completing a number of law and business exams at top U.S. universities. There’s a vigorous, ongoing debate over the implications of the sophistication and […]
Putting together résumés and cover letters is arguably one of the most tedious tasks involved in the job application process. While résumés may need to be tweaked to highlight different experiences and skills depending on a particular job opening, these documents are relatively static compared with cover letters, which typically require more customization for each […]