Tag: Training

Report Concludes Training Should Not Be Viewed as Onetime Event

“Learning is a way of life in organizations,” says Eduardo Salas, a psychological scientist from the University of Central Florida. “Everyone gets training. But what matters? What works? What influences learning and skill acquisition?” Salas and his coauthors of a new report published in Psychological Science in the Public Interest, a journal of the Association […]

How Can Learning Opportunities Improve Customer Service?

As Empathica, Inc. (www.empathica.com) looked for ways to make its core product more mobile, its software developers went out to talk to clients in their restaurants and retail stores. “We sent small, collaborative teams into the field to see how people wanted to use this,” says Gary Edwards, executive vice president of Client Services. ‘Walk […]

On-the-Job Training for Off-the-Job Safety

As we pointed out yesterday, fewer workers are injured or killed at work than away from work. And they do incur costs, such as finding and hiring replacement workers, production slowdowns, and morale downturns. So, it’s a good idea to emphasize off-the-job safety when providing training in activities likely to be engaged in away from […]

Is Training for Off-the-Job Safety Worthwhile?

One study placed the off-the-job percentages at more than half as many injuries as on the job, with over two-thirds as many deaths as resulted from on-the-job accidents. Other statistics indicated more lost workdays resulting from away-from-work injuries. Why Does This Matter? True, off-the-job injuries do not affect a company’s insurance rate, or need to […]

Employees Are Not Getting Enough Training on Mobile Devices and Cloud Technologies

A new infographic from the International Association of Administrative Professionals (IAAP) shows that while more companies are using mobile devices and Cloud apps, approximately 6 million office professionals in North America alone get 10 or fewer hours of training every year provided by their employers. About half those office professionals are completely responsible for their […]

Companywide Ethics Training Helps Ensure Policy Effectiveness

Many organizations train their supervisors and managers on employee ethics. While it is imperative for those individuals to have a thorough understanding of ethics policies and codes of conduct, training for all employees will increase the likelihood that the policy and code are followed companywide. Here is some information to convey to supervisors and managers […]

How Can You Make Ethics Training Less Obvious and More Meaningful?

Mark S. Putnam, founder of Character Training International (CTI), understands the dilemma of making ethics training meaningful, since ethics can be boiled down to bad guys are bad and good guys are good. Just do the right thing and you’ll stay out of trouble. Most rational adults know this and wasting so much precious time […]

Are You Participating in NAOSH Week This Year?

Sponsored by the American Society of Safety Engineers (ASSE) and the Canadian Society of Safety Engineering (CSSE), NAOSH Week activities are designed to promote the importance of safety and health on the job throughout North America and with worldwide partners. First, you can share with workers these statistics about why safety training matters:   Every […]