Learning & Development

Best Practices in Workforce Training and Development

From day one of employment, associates at Capital One Financial Corporation have access to a variety of award-winning training and development opportunities.

Capital One (www.capitalone.com), a McLean, Virginia-based financial holding company, was recently named to FORTUNE magazine’s list of “100 Best Companies to Work For” and Training magazine’s Training Top 125.

Both magazines honored Capital One for its commitment to workforce training and development through Capital One University, the organization’s learning organization. Upon hire, all associates are eligible to take courses via Capital One University, which features more than 2,000 instructor-led courses and 1,668 virtual classroom sessions.

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Company leaders partner with Capital One University “to ensure that everyone has access to learning that is aligned with business needs and each associate’s personal goals,” Capital One explained.

“We start by hiring great people who are eager to learn and be challenged by their work,” said Crystal Reilly, vice president, Capital One University. “It’s our goal to help our associates maintain that enthusiasm for learning. From traditional instructor-led programs to mentorship opportunities and virtual classrooms that allow associates to learn ‘on-demand,’ we have created a dynamic and adaptable environment that provides learning and growth opportunities to help our associates throughout their careers.”

According to the company’s website, all associates are also eligible for several other training- and development-related benefits—beginning on their first day of employment. For example, Capital One’s Career Development Center provides associates with “access to career and skill assessments, one-on-one career counseling, mentoring, competency training, and more.” The company offers various formal and informal mentoring programs, as well as tuition reimbursement of up to $5,000 per calendar year for full-time associates and $2,500 per calendar year for part-time associates, the website states.

Capital One has also received accolades from Working Mother magazine, which ranked Capital One among the “Best Companies for Hourly Workers” and praised the company for its focus on associate advancement via formal mentoring, coaching, and other training programs and courses.

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In addition, the company was named to the 2014 Military Friendly Employer® list by Victory Media, publisher of G.I. Jobs and Military Spouse. “Capital One is privileged and honored to have veterans from every branch of service as colleagues, team members, and leaders throughout our company,” said John G. Finneran, Jr, general counsel, Capital One, and a former naval officer. “America’s veterans and military spouses have years of experience and training doing precisely the kind of work that our companies are doing every day—working with state of the art technologies, solving logistical challenges, juggling multiple priorities, and meeting challenging and changing expectations. These men and women—our military heroes and their partners and spouses—have what it takes and we need to continue to do our part to make sure that we give them the opportunity to translate their military experience into the civilian workforce.”

Capital One pointed to its commitment “to providing the veterans and military spouses we hire with the resources, training, and support they need to successfully transition to the civilian workforce. The company’s Military Associate Network provides outreach and professional development opportunities for employees with military backgrounds and assists them with the transition from the military to a corporate culture. Capital One also recognizes that commitments to training and active duty take a priority, so it provides a range of benefits to support associates who continue to serve in the military, including time off for military training and active duty.”

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