While the holiday season can be a time of great joy and celebration, it also can be loaded with stress. Indeed, the pressures of preparing for the holiday and spending an inordinate amount of time in close quarters with friends and family can bring long-simmering feuds and frustrations to the surface. This concept is handled with humor and heart in Daddy’s Home 2. Unfortunately, as the film illustrates, such private squabbles can sometimes spill over into public places including the workplace, which is yet another reason for employers to be well-versed on conflict resolution tactics and workplace violence issues.
The second film picks up where the first left off—with our characters navigating the sometimes tricky terrain of forming a modern, blended family. Brad and Dusty (Will Ferrell and Mark Wahlberg) seem to have figured out how to work together in their respective roles of stepfather and father to raise the kids they both love dearly. However, when Brad’s hyper-affectionate, beloved father (played by John Lithgow) and Dusty’s estranged, hyper-masculine and emotionally distant father (played by Mel Gibson) come to town to celebrate Christmas, it’s a recipe for jealousies and conflicts.
When severe winter weather leaves our characters stranded in a movie theater with countless others, the tensions come to a head with theater employees looking on as certain family members attempt to duke out their differences. While the scene makes for an amusing holiday spectacle on the big screen, it also illustrates how quickly tensions can escalate and employers (particularly those regularly dealing with the public in their day-to-day operations) may find themselves dealing with the unexpected. Indeed, nearly two million Americans each year report having been victims of workplace violence. Here are five employer tips for dealing with workplace conflicts:
1. Establish policies and complaint procedures for dealing with conflicts between employees and those involving any members of the public who may come into the workplace.
2. The Occupational Safety and Health Administration (OSHA) strongly recommends that employers establish a zero-tolerance policy regarding workplace violence. This policy should cover all workers, patients, clients, visitors, contractors, and anyone else who may come in contact with company personnel. Employees should know the policy and understand that any workplace violence complaints will be investigated and remedied promptly.
3. Early intervention is key. Train employees on the policies and advise them to report potential issues to management and/or human resources early and before any conflicts have an opportunity to escalate.
4. Assess the workplace to identify methods for reducing the likelihood of an incident occurring, and establish a plan in the event that an emergency situation arises. Consider OSHA-recognized risk factors such as whether employees exchange money with the public, work with potentially unstable individuals, work alone or in isolated areas, work where alcohol is served, or work late at night or in high-crime areas.
5. Establish a workplace violence prevention program. OSHA provides guidance on establishing such a program as well as various online training and other resources.
The bottom line is that employers have a duty to provide a workplace free from serious recognized hazards. It’s important to have the necessary policies and procedures in place to deal with potential emergencies, including workplace violence issues. With that said, we wish all of you a safe and joyous holiday season.