According to a recent survey, 55% of HR and L&D professionals feel that artificial intelligence (AI) will partially replace HR or L&D roles, while 19% reported that they think AI will completely overpower HR and L&D functions in the near future. And extensive research has shown that the proper implementation of AI in HR and L&D functions has many benefits for employees and entire organizations alike.
Whether you believe AI-driven training will replace your job altogether or not, your organization will still need to dabble in AI in the near future if it wants to remain competitive and achieve positive L&D results.
Below are four indications that your AI-driven training is working once you implement it.
1. Participation in AI-Driven Training and L&D Programs Will Increase
At first, it may seem like AI will overrun everything in HR and L&D. But, if your AI-driven training, learning content, and courses are truly developed and customized to each of your learner’s interests and career trajectories, you’ll see more employees taking more of your courses and engaging with more of your learning content.
So, if your AI-driven training content is reaching the right learners at the right times, and is successfully engaging more learners at your organization, you’ll see more and more learners engaging with your AI-driven training and learning content, and you’ll find yourself needing to develop, create, and curate even more training and learning content.
2. Employee Productivity Levels Are Up
When your employees encounter AI-driven training modules and learning content, they’re encountering training content that is relevant to their current roles, career trajectories, and learning interests.
They’ll be exposed to training content that they care about, and this will keep them engaged as they learn and while they’re at work because what they’re learning will be relevant to their everyday work or career goals. And when employees are more engaged at work, you should see their productivity levels increase by a much wider margin.
3. Employee Work Satisfaction Levels Are Up
Once employees engage in learning content that’s consistently relevant to them and what they care about via AI-driven training, they’ll gain a sense of purpose and direction in their work, and this will lead to higher satisfaction levels.
According to research, fostering an atmosphere of growth and learning is one of the best ways to improve employee satisfaction rates because employees will feel as if they are advancing and gaining more responsibility in their given roles.
4. Customer Satisfaction Increases
More productive and satisfied employees, who are engaged in AI-driven training, will lead to an overall more positive work environment. And when you have a more positive work environment, you’ll see customer satisfaction levels increase. Consistent with research highlighted by Harvard Business Review, positive workplaces have a direct impact on positive customer service outcomes and client satisfaction outcomes.
As you develop and implement AI-driven training and learning content, keep the above information in mind to ensure it remains successful.