Learning & Development

The Training Gap—Desire vs. Ability

Corporate training is a core priority among C-suites across the globe, says Claudio Erba, CEO of Docebo, a training organization that recently went public. And yet, a significant gap exists in terms of organizations’ belief that they have the resources necessary to provide that training.


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Docebo points to research from McKinsey that is based on a survey of global executives in which 66% identified upskilling as a top priority—but only 16% said they felt prepared to tackle the issue.

Denny’s Uses AI to Fuel Training

Denny’s, one of Docebo’s customers, is an example of an organization that has taken steps to address reskilling through the use of technology. Founded in 1953, Denny’s is a legacy company that has expanded rapidly over the last several decades. It has more than 1,700 restaurant locations and 79,000 team members worldwide.

Denny’s decided to harness the power of artificial intelligence (AI) to address team member needs and worked with Docebo to launch a digital learning program.

Socialization and Engagement

A unique aspect of Denny’s training is a focus on socialization and interaction among learners. The platform’s social capabilities allow learners “to connect with one another, regardless of location or job role, via a social-media like format where they can identify and interact with subject matter experts, ask questions, share resources and tips, or receive coaching from peers instead of superiors,” Erba says.

That type of engagement impacts both engagement with the training materials and the application of learning on the job.

“While many companies, especially larger corporations, continue to offer training in the form of tests and lectures, the companies that are leading the charge are supporting social learning, mobile-learning, and AI to make training personal to the learner,” says Erba.

Training Doesn’t Have to Be Expensive

While companies spend billions of dollars each year to provide training and development for staff members, reskilling doesn’t have to require the kind of $700 million investment that Amazon recently committed to, says Erba.

“You don’t need to spend excessive amounts of time and money developing entirely new training programs for learning to be effective,” he says. “Adopting a personalized, data-driven, 24/7 ‘learn from anywhere’ strategy that suits the needs of modern learners” can be a more cost-effective way to address training needs.

“When learning is encouraged and made available this way, it becomes a valued resource versus a check-the-box task,” Erba says.

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