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Employee feedback, compliance, government forms, leave policies, recruiting: the list of tasks that an HR professional have to perform is nearly endless. Just as important as any one task is how professionals put them all together into a united front. Welcome to the Strategic HR topic.
It’s estimated that a sincere, concerned, and skillful response to a problem can retain the business of about 95 percent of customers who complain. Below are some important points to convey to your employees: Most customers who complain are reasonable. They just want you to take their complaints seriously. They want you to demonstrate concern […]
Let’s continue our presentation of valuable leadership training information from BLR‘s PowerPoint™ session “Leadership Skills—What New Supervisors And Managers Need To Know.” Six Degrees of Delegation Give managers and supervisors these six steps in the delegation process: Determine the task. Define the task. Select the right person for the job. Explain the task. Provide support […]
Truly successful supervisors and managers don’t “boss” their employees, they lead them. It’s through effective leadership that employees are motivated to perform at their best. It’s through effective leadership that goals are achieved and departments meet productivity, quality, service, and safety standards. In short, developing effective leaders among your managerial and supervisory staff is essential […]
Headquartered in Windsor Locks, Connecticut, Hamilton Sundstrand (www.hamiltonsundstrand.com) is among the world’s largest suppliers of technologically advanced aerospace and industrial products. A subsidiary of United Technologies Corp. (www.utc.com), the company designs, manufactures, and services aerospace systems and provides integrated system solutions for commercial, corporate, and military aircraft. In addition, Hamilton Sundstrand is a major supplier […]
Headquartered in Windsor Locks, Connecticut, Hamilton Sundstrand (www.hamiltonsundstrand.com) is among the world’s largest suppliers of technologically advanced aerospace and industrial products. A subsidiary of United Technologies Corp. (www.utc.com), the company designs, manufactures, and services aerospace systems and provides integrated system solutions for commercial, corporate, and military aircraft. In addition, Hamilton Sundstrand is a major supplier […]
Dominium (www.dominiumapartments.com), an apartment community management and development firm, has been running Dominion University for several years. A key program offered through Dominium University is Community Manager Continuing Education, which is similar to the orientation course, but geared toward upper-level, advanced supervisors as a refresher course, she says. Dominium University also features other classes that […]
Dominium (www.dominiumapartments.com), an apartment community management and development firm, introduced Dominium University several years ago, says Tanya Adair, vice president of Human Resources and Administration. In some cases, outside vendors provide training, such as courses on tax credit compliance, Microsoft® Outlook or Excel. However, most classes are led by seasoned Dominium managers, many of whom […]
The information in today’s Advisor is from BLR’s 10-Minute HR Trainer session entitled "Balancing Employer and Employee Needs." Anticipate Employee Needs and Concerns Communication is key to striking the right balance employer and employee needs. Train managers and/or supervisors to convey employee needs and concerns to employers. Here’s how managers can stay in touch with […]
The information in today’s Advisor is from BLR’s 10-Minute HR Trainer session entitled "Balancing Employer and Employee Needs." Present Employer Needs and Expectations to Employees On one side of the employer/employee balance is the task of conveying employer needs and expectations to employees. Train managers to: Know and understand what the organization wants from supervisors […]
To recap the situation: Like many other companies, the economic downturn forced Heavy Construction Systems Specialists Inc. (HCSS) to reduce its employee development budget over the last few years. But unlike some other companies, the Sugar Land, Texas, company was able to cut expenses without sacrificing learning for its 100+ employees. Unique Orientation Experience In […]