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Corporate functions often have a distinct if largely unspoken split between customer-facing and back-end roles. While salespeople, marketing teams, and customer service reps interact with groups of or specific customers on a regular basis, those with more behind-the-scenes roles may rarely interact with customers or potential customers in their day-to-day activities. But in today’s competitive […]
Making new hires in customer service isn’t easy. You know that your customer service agents need to wear a lot of different hats while serving a wide variety of clients. They help with the ongoing growth of your company by making sure customers are satisfied and turning them from one-time buyers into repeat clients. A […]
Yesterday’s post outlined the benefits of having a people-centric workplace, and today’s post will outline some action items and best practices for how you can build and endorse this type of environment.
Yesterday’s post outlined the benefits of having a people-centric workplace, and today’s post will outline some action items and best practices for how you can build and endorse this type of environment.
In two previous posts, we’ve been discussing how Tesla has grown an incredibly strong brand with fierce customer loyalty. We focused on the lessons from real-life examples that can be applied to any business. We’ve discussed the first six examples in our previous posts, and here, we’ll look at the last four.
In a previous post, we discussed the challenge often faced by managers and business owners in teaching customer service skills to entry-level employees.
A challenge many companies face is providing a top-notch customer experience. The reason—particularly for business-to-consumer (B2C) companies with high volumes of customers—is that so many of their customer touch points come in the form of entry-level, low-paid staff, often with high turnover. Teaching these employees the basics, let alone the intricacies, of customer relationship management […]
Apprenticeships can lower costs for your organization and boost its employee retention rate. Additionally, research indicates that apprenticeship programs are great for employees, employers, and the economy.
If you’re currently developing your learning and development (L&D) programs for your organization’s leaders and management teams this year, here are 10 programs you’ll want to make sure to include.
Organizations typically spend more money on their sales training programs each year than they do on any other type of training program—sometimes millions of dollars more.