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Jiffy Lube® International uses Web-based courses, coaching, instructor-led courses, and computer-based simulation to provide ongoing learning opportunities for employees at its franchises across the country. Web-based training courses are offered through Jiffy Lube University (JLU) for employees completing orientation and the certification process in 10 different areas, says Kenneth Barber, manager of learning and development […]
Although technology-based training is becoming increasingly popular, training experts agree that it will never completely replace classroom training. At present, an overwhelming number of companies continue to use classroom training alongside an increasing amount of technology-based training, such as e-learning and computer-based training. Today, there is an array of techniques, methods, activities, and training aids […]
Classroom training is a workplace learning strategy that removes employees from the work area and brings them together in a safe and appropriate environment, free from distractions, to teach skills, transfer information and knowledge, shape attitudes and behavior, and build competencies. Training in the classroom, of course, is only one of many workplace training options. […]
Yesterday’s CED detailed a highly significant report by the National Academy of Public Administration (NAPA) on the importance of supervisors to business.
Many organizations train their supervisors and managers on employee ethics. While it is imperative for those individuals to have a thorough understanding of ethics policies and codes of conduct, training for all employees will increase the likelihood that the policy and code are followed companywide. Here is some information to convey to supervisors and managers […]
Mark S. Putnam, founder of Character Training International (CTI), understands the dilemma of making ethics training meaningful, since ethics can be boiled down to bad guys are bad and good guys are good. Just do the right thing and you’ll stay out of trouble. Most rational adults know this and wasting so much precious time […]
Some of your employees may already know how to write well. Others may need more practice. Regardless of skill level, all employees can benefit from this training session. Business Writing Skills Quiz Here are the answers to yesterday’s quiz: Good business writing should be clear, concise, correct, complete, and coherent. False. Passive voice makes sentences […]
Whether it’s a report for the boss, a letter to a customer, an e-mail to another department, or even just a phone message for a coworker, written documents need to be clear, concise, and correct. Some employees may already know how to write well. Others may need more practice. But regardless of skill level, all […]
Gaining award-winning status for its learning organization has helped Jiffy Lube® International, (www.JiffyLube.com), a 100-percent franchisee-owned and -operated store chain, improve its training function even more, says Kenneth Barber, the company’s manager of learning and development. Barber attributes the success of Jiffy Lube University (JLU) to its close alignment with the business, franchisees, and vendor […]