HR Management & Compliance

Use Training Committees to Improve Results

Gaining award-winning status for its learning organization has helped Jiffy Lube® International, (www.JiffyLube.com), a 100-percent franchisee-owned and -operated store chain, improve its training function even more, says Kenneth Barber, the company’s manager of learning and development.

Barber attributes the success of Jiffy Lube University (JLU) to its close alignment with the business, franchisees, and vendor partners. He credits JLU with helping to improve Jiffy Lube’s customer survey scores consistently for several years, increase average ticket sales, and reduce employee turnover over the past 3 years.

Training Committee

Franchisees from all size operations sit on JLU’s training committee, which meets monthly to “discuss, review, and collaborate on virtually every training initiative we have,” Barber says. That representation ensures that training meets franchisees’ needs and that new training initiatives are fully vetted.


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“As a result, the training works,” Barber says. “We don’t really get pushback. We get, ‘When can you give us more?’”

Barber encourages other employers to establish a training committee or review board, because, ultimately, committee members “become advocates for training and support the deployment of your training.”

In Jiffy Lube’s annual franchisee survey, the training organization is ranked highest of all departments, with a 90 percent approval rating for the past 2 years, Barber says.


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SCORM

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[Click here to download information on all courses and libraries.]

HR-Employment

Over 75 HR and employment training courses covering such topics as Sexual Harassment, Diversity, and the ADA.

Diversity

The Diversity library is an interactive training program with different modules for supervisors and employees. It features real-world scenarios and insightful commentary from a leading workplace expert and employment law attorney.

Preventing Sexual Harassment—National—NEW!

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