Tag: leadership

imagine

Imagine … Leadership!

The vast majority of articles on leadership are directed at leaders themselves. But what does good leadership look like through the eyes of those being led? For a moment, put yourself in their place.

Imagine … Leadership!

The vast majority of articles on leadership are directed at leaders themselves. But what does good leadership look like through the eyes of those being led? For a moment, put yourself in their place.

training

Ways for Women to Build Confidence in the Workplace

Despite considerable gains in the last few decades toward greater equality in the workplace in terms of pay and opportunities, women still lag behind men at the top levels of organizations. For example, according to the Center for American Progress, even though women make up 44% of the overall S&P 500 workforce and 36% of […]

meeting

Why It’s Crucial to Have an Agenda for Your Meetings

We’ve probably all had the experience of seeing a meeting invitation on our work calendars with a vague title and no additional information. We’re left wondering what the meeting is about and what it has to do with us. As a meeting organizer, adding a few bullet points to meeting invitations to set an agenda […]

Customer

Helping Employees Deal with Toxic Customers

Anyone who has worked in customer service knows that some customers can be extremely difficult, demanding, and even toxic. These customers can be abusive to customer service staff.

season

The Gentle Leader

James Kavanaugh once suggested that there are “those too gentle to live among the wolves.” I hope this is no longer true in today’s organization. I believe that the “wolves” have had their day, and we need to make way for a new breed of manager—The Gentle Leader. Today, we need a special brand of […]

compassion

The Gentle Leader

James Kavanaugh once suggested that there are “those too gentle to live among the wolves.” I hope this is no longer true in today’s organization. I believe that the “wolves” have had their day, and we need to make way for a new breed of manager—The Gentle Leader. Today, we need a special brand of […]