What You Can Learn from Tesla’s Customer Service
In a previous post, we discussed the challenge often faced by managers and business owners in teaching customer service skills to entry-level employees.
Tag: LEARN
7 Skills Your Instructors and Trainers Must Have
With blended learning on the rise alongside mobile apps that distract rather than develop employees, it’s important not to underestimate the value of a great trainer or instructor. Below are seven skills highly effective instructors and trainers must have in the modern-day workplace.
How to Identify Your Best Employees for Leadership Development Programs
Finding the right individuals to lead inside your organization isn’t as easy as it seems, and most organizations aren’t doing it right. Otherwise, around 50% of workers wouldn’t be quitting their jobs because of their bad bosses.
8 Onboarding Trends for 2019
As organizations continue to compete for top-level talent, here are eight things they’re going to spend most of their time and money on in 2019.
4 Ways Your Leaders Can Be Better in 2019
Leaders and managers of an organization are often ill-prepared for their roles. In fact, according to a Career Builder survey cited in a Forbes article, 58% of managers said they didn’t receive any management training at all.
What Employers Need to Consider in the Wake of the Government Shutdown
The U.S. government experienced a partial shutdown, which ended in late January 2019. The partial shutdown impacted many employees and businesses across the nation, and it cost the economy around $1 billion each week.
Not Using AI Yet? Here Are 4 Things You Need to Know
Artificial intelligence (AI) is quickly gaining traction across industries and organizations and will soon power more learning and development (L&D) initiatives. Without AI-enhanced systems, adaptive learning and work inside the modern-day workplace would be impossible.
4 Types of Hands-On Training Your Employees Need in 2019
Online e-learning and mobile learning are still gaining popularity in the workplace, but it’s important to note that workplace learners still prefer hands-on training and on-the-job training opportunities—even more than digital learning experiences. And research continues to show that blended learning is still critical to the modern-day workplace.
6 Types of Assessments Your Employees Need
Did you know that 53% of employers admit that they don’t actively track improved employee performance, even though 43% of highly engaged employees receive feedback on their performance at least once a week? And companies that implement regular employee feedback have turnover rates that are 14.9% lower than companies that don’t implement regular feedback.
Handling Red Flags in B2B Relationships
In two previous posts, we’ve been discussing the concept of red flags in the business-to-business (B2B) context.