Tag: OFIE

Customer Service Training Begins with Hiring the Right People

As we learned yesterday, the ultimate success of any business derives from the attitude of its employees. Good-natured employees not only diligently carry out their assigned tasks, but do so positively and creatively. They project good feelings and may find solutions to customer problems even where solutions don’t currently exist. That’s something even the best […]

ACA Will Make Wellness Even More Important

Your wellness program may get much more important under the Affordable Care Act (ACA), says Morris, a member of the firm Epstein Becker Green in its Washington, D.C., office who specializes in benefits. There are already many benefits to wellness programs, but Morris is convinced they will become even more crucial as the ACA unfolds […]

The Face of Compensation for 2013

Where We’ve Been First of all, let’s look at where we’ve been, says Pasteris, who is president of TLMP Consulting Group. She offered her suggestions during a recent webinar sponsored by HRHero/BLR. In the past few years, she says, we’ve seen: Hiring freezes Promotion/relocation freezes Reduced or postponed bonuses Salary freezes Salary cuts Layoffs Survivor […]

18 Questions for Comp Managers in 2013

Here are the questions Neelman asks clients to help them complete their planning for 2013. Neelman is a principal and senior consultant with Compensation Resources, Inc. in Upper Saddle River, New Jersey. Who are your best employees? Which employees truly impact your success? What employees can you least afford to lose? What are your strategies […]

Is Sloth the Worst Compensation Sin?

[Go here for sins 1 to 4 and a bonus sin] Sin 5. Envy Envy makes managers do things that aren’t appropriate for the company. For example: Empire building. Trying to add more positions that aren’t important for the company to achieve its goals. Copycatting. The other department head has a French-speaking assistant; I want […]

7 Deadly Sins Your Managers Are Committing—Right Now

Sin 1. Lust Sexual harassment continues to be a problem in the workplace. And it’s often worse when it’s a manager and a subordinate. Perhaps the most difficult challenge in training managers and supervisors about harassment is getting across the idea that what matters is the attitude of the receiver of the harassment, not the […]

Making Your Managers Manage—Never-Ending Comp Challenge

One thing’s sure—when things go South, you’re going to catch the heat. Some of the most common problems: Performance Appraisals and Compensation Since performance appraisals are tied to compensation in most organizations, there’s a strong temptation for managers to “game the system.” They want certain people to get certain raises, so they manipulate the ratings […]

How SPIFs Spawn Whalewatching … and Act Like Drugs

SPIFs are also a little like heroin, Dimisa says: The more you get the more you want, and it’s difficult to kick the habit. It’s hard to take the SPIFFs away. DiMisa is Senior Vice President, Sales Effectiveness Practice Leader for Sibson Consulting, and author of best-selling business book “The Fisherman’s Guide to Selling.” What’s […]

The 3 Flavors of Flex

Fellows, founder and president of WorkLife Performance, Inc. divides flex/telecommuting into three “flavors.” She offered her tips at a recent webinar sponsored by BLR and HR Hero. Flavor #1—Flexible Hours This is the opportunity to begin and end each workday at an approved time outside the standard (or “core”) working hours while still completing the […]

The 10 Times You Should Offer a Signing Bonus

Can I offer a bonus? Should I offer a bonus? How big should it be? Confusion often reigns, says Csizmar, who is founder and principal of CMC Compensation Group. Sign-On Bonuses Are Like Wallpaper Csizmar says the sign-on bonus is wallpaper used to cover cracks in the employment offer. It says, We know our offer […]