How to Teach Prioritizing Customer Issues
Demanding, especially unreasonably demanding, customers can frustrate customers service staff who aren’t trained to deal with it. What can we do to make these situations less stressful?
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Correcting Employee Bad Habits to Boost Cybersecurity
As more and more global commerce and data management takes place online, the likelihood and potential impacts of cyberattacks are sure to increase. In an article for Harvard Business Review, Alex Blau cites some prominent and recent examples of the potential impacts of cyberattacks on even the largest and most sophisticated businesses:
The Link Between Loneliness and Burnout at Work
Virtually everyone who has worked at any kind of job has likely felt both burned out and lonely at work at some point in his or her career. But, while both feelings can be unpleasant, and are certainly common, what many don’t realize is that there can be some linkages between the two feelings.
How to Create Virtual Reality Training Content that Sticks
The virtual reality (VR) industry will be worth $38 billion by 2026. And organizations across industries are beginning to rely on it to train their employees as it becomes more economical and easy to do so. However, implementing VR training itself is not enough to ensure your employees learn. You’ll also need to create virtual […]
What You Need to Know About E-Learning Security
Spending for cybersecurity is expected to exceed $1 trillion from 2017 to 2020 as more individuals start using their smartphones and data become the most important resource in the world. And hackers aren’t just searching for credit card numbers and medical records anymore. They’re searching for any bit of information about your employees they can […]
9 Companies Currently Leading the Way in VR Training (Part 2)
Continuing the VR training examples in yesterday’s post, here are five more companies currently leading the way in virtual reality (VR) training.
3 Ways You're Unknowingly Stressing Out Your Trainees
Learning something new can be exiting, but for a lot of trainees, it can be stressful, too. They want to perform well and earn high marks, and they want to look more competitive. So, don’t make training harder for them than it needs to be. Below are three ways you’re stressing out your trainees, even […]
8 Signs You Need a New Learning Management System Right Now (Part 1)
Is your LMS still the most suitable and up-to-date system for you and your organization? Technology platforms and software become outdated all the time–and having the wrong technology costs the organization in lost productivity, lost revenue, and more. As the L&D pro, it falls to you to evaluate your LMS and what it is doing […]
How Content Curation Helps Everyone in Your Business
According to a webinar survey conducted by Learning Café, 81% of learning professionals claim content curation is a part of their current learning strategy, while 78% feel that learning and development professionals must incorporate content curation as a new skill. And here are a few reasons why you’ll want to consider content curation in your […]
Should Every New Hire Have Leadership Qualities?
According to research conducted by Gallup, only 1 in 10 people possess the talent to manage others, and companies fail to choose the right candidate for managerial and leadership roles 82% of the time. This means most organizations still have a long way to go when selecting their leaders and management staff. Gallup also discovered […]