Practical HR Tips, News & Advice. Updated Daily.
Some of your employees may already know how to write well. Others may need more practice. Regardless of skill level, all employees can benefit from this training session. Business Writing Skills Quiz Here are the answers to yesterday’s quiz: Good business writing should be clear, concise, correct, complete, and coherent. False. Passive voice makes sentences […]
Whether it’s a report for the boss, a letter to a customer, an e-mail to another department, or even just a phone message for a coworker, written documents need to be clear, concise, and correct. Some employees may already know how to write well. Others may need more practice. But regardless of skill level, all […]
Gaining award-winning status for its learning organization has helped Jiffy Lube® International, (www.JiffyLube.com), a 100-percent franchisee-owned and -operated store chain, improve its training function even more, says Kenneth Barber, the company’s manager of learning and development. Barber attributes the success of Jiffy Lube University (JLU) to its close alignment with the business, franchisees, and vendor […]
Gaining award-winning status for its learning organization has helped Jiffy Lube® International improve its training function even more, says Kenneth Barber, the company’s manager of learning and development. Jiffy Lube (www.JiffyLube.com), a 100-percent franchisee-owned and -operated store chain, has placed in the top five in a dozen national and international training competitions, Barber says. He […]
Last fall, United Airlines’ Detroit Customer Contact Center was named a Star VPP worksite by Michigan OSHA. It was the first Voluntary Protection Program (VPP) certification for United Airlines. Kerry Fischman, senior staff specialist for corporate ground safety, says the strategies to protect office employees are similar to those the airline uses to protect other […]
“We feel that a well-trained workforce plays a significant role in enabling our business,” said Chuck Schneider, president and CEO of U.S. Security Associates (www.ussecurityassociates.com). “From protecting the people, property, and assets of our customers to management and leadership development, learning is an integral part of our company culture.” “We are very proud of all […]
Content and delivery are not necessarily to blame when training fails to drive long-lasting behavioral change. More often, the blame rests with a lack of reinforcement back on the job, says Mike Ryan, senior vice president of Marketing and Strategy for Madison Performance Group (www.MadisonPG.com). “Training is a key business imperative, but the long-term results […]
When an employee does not perform well and a manager needs to put something in writing, whether for a performance review or between evaluations, attorney Marie Burke Kenny recommends keeping two acronyms in mind: CONTACT and SMART. Kenny, appearing again in today’s Advisor courtesy of California Employer Resources®, is an experienced employment law attorney in […]
Continuous learning and development are high priorities at U.S. Security Associates—a fact that is evidenced by the firm’s many training awards and accomplishments of individual employees. In the fall, the Atlanta-based firm received an American Society for Training & Development (ASTD) BEST Award for the second time. The firm, which provides national security services and […]
You can’t eliminate the stress your employees bring to work, but you can identify and eliminate organizational stressors. And you can provide tools and information to help workers manage their stress on their own. Stress management expert Susie Mantell (www.relaxintuit.com) is a firm believer in the power of incremental steps when trying to manage stress […]