Tag: TT

Customer Service Training Begins with Hiring the Right People

As we learned yesterday, the ultimate success of any business derives from the attitude of its employees. Good-natured employees not only diligently carry out their assigned tasks, but do so positively and creatively. They project good feelings and may find solutions to customer problems even where solutions don’t currently exist. That’s something even the best […]

Do Employees Come First in Your Customer Service Training?

If you were a general fielding an army, you’d know that no matter how good your tactics, success in battle eventually will ride on the quality and morale of your troops. Business is the same, and especially that aspect of business in which your organization is most likely to run into “hostile forces.” That’s customer […]

Are You Training Employees in Online Safety and Security?

In a recent survey, 70 percent of owners/operators of small- and medium-sized businesses (SMBs) in the United States indicated that they do not provide online safety training for their employees. At the same time, however, 53 percent said it is important for new hires to be highly proficient in basic computer skills relating to the […]

Use Social Media to Help Train New Hires Effectively

Some companies tap into Facebook for this purpose, while others turn to a vendor to create an internal, customized portal with “a Facebook feel,” Vitale explains. Onboarding portals provide new hires with the opportunity to familiarize themselves with management and various departments before their first day and afterwards. This is particularly helpful in decentralized organizations, […]

Lead With Leadership Training

For 18 years, Brandon Hall Group, Inc., has recognized companies for their learning programs. The organization awards gold, silver, and bronze awards in 48 categories. “This year’s winners should be very proud of their achievements especially based on the rigorous judging process all submissions underwent,” said Mike Cooke, CEO of Brandon Hall Group. “We are […]

Picture This! Visualization Techniques for Trainers

Even as a seasoned trainer and speaker, Eric Papp still uses visualization before training sessions and presentations. The night before a management seminar, for example, he gets permission to go into the conference room where he will present the next day. He pulls up a chair, closes his eyes, and visualizes how he will greet […]

Survey Says: Make Leadership Development a Training Priority

“The Rising Risk of a Double-Dip Leadership Crisis: A Pulse Survey on Exploring the Increased Focus on Leadership Development” found that Fortune 1000 companies do not have enough leaders coming up through their ranks to fill existing and future leadership roles—partly due to recessionary cuts made to leadership programs. In fact, 62% of respondents surveyed […]

Is Leadership Development one of Your Training Priorities?

A leadership skills gap and limited talent pipeline are prompting mid-sized and large companies to make a renewed commitment to leadership development, according to a recent survey. “The Rising Risk of a Double-Dip Leadership Crisis: A Pulse Survey on Exploring the Increased Focus on Leadership Development” found that Fortune 1000 companies do not have enough […]

Training Myths and Facts

Training is subject to many myths. Here are just two: 1. Myth: Any person with subject knowledge can do training. Fact: A person may have good subject knowledge but may not be able to conduct training. Being a subject expert does not mean someone is a good trainer. Unlimited employee HR training—one low cost—no setup, […]

Are You Resolved to Give Wellness Training in 2013?

This exercise is applicable for all employees and comes from one of BLR’s popular HR Training Presentations in PowerPoint® sessions on “Healthy Aging.” The objective of the exercise is to find out how well trainees are meeting the requirements of healthy aging. Instructions: Have trainees complete the worksheet below. (Let them know that this is […]