Yesterday’s Advisor featured expert Jayson Saba’s tips for dashboards and scorecards for HR, including the first of his recommended templates. Today, the rest of the templates.
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Saba, vice president of Market Strategy, Ceridian HCM, delivered his suggestions at the SHRM Talent Management Conference, held recently in San Diego.
2. Talent Development
| Objectives | Base-line | 1st Year | 3rd Year |
| 1. Increase the percent of employees who accomplish all of their development targets annually. | XX | 50% | 75% |
| 2. Increase the percent of employees who indicate satisfaction or high satisfaction with their development opportunities as measured by annual employee survey. | XX | 60% | 80% |
| 3. Staff training (% of staff completing new hire training within 90 days of hire) | XX | 90% | 100% |
| 4. Internal promotions (% of open roles filled internally) | 30% | 40% | 50% |
| 5. Professional development (% of staff utilizing tuition reimbursement program) | 12% | 20% | 25% |
3. Performance Management Objectives
| Objectives | Base-line | 1st Year | 3rd Year |
| 1. Increase the percentage of employees for whom performance reviews have been completed and documented by the target date. | XX | 90% | 100% |
| 2. Increase the percentage of employees who achieve at least 80% of their annual performance targets. | XX | 70% | 90% |
| 3. Increase the percentage of managers who indicate that our compensation and performance management processes help align and maximize our people’s performance with the goals of the organization. | XX | 75% | 90% |
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4. Culture Objectives
| Objectives | Base-line | 1st Year | 3rd Year |
| 1. Increase the percentage of employees who indicate that we have a positive work environment, as measured by staff survey. | XX | 80% | 90% |
| 2. Increase the percentage of employees who indicate that the majority of our employees live the values of our organization, as measured by staff survey. | XX | 65% | 75% |
| 3. Absence rate (# of days absent in month) | XX | XX | XX |
5. HR Service Delivery
| Objectives | Base-line | 1st
Year |
3rd Year |
| 1. Increase the percent of HR annual initiatives completed on time and within budget. | 60% | 80% | 95% |
| 2. Achieve internal customer satisfaction levels with HR services at above 85% as measured by annual survey. | 50% of services above 85% | 65% of services above 85% | 85% of services above 85% |
| 3. Overall revenue factor (revenue divided by total # of FTE). | XX | XX | XX |
Saba’s Takeaways
- Be sure that there is a single source of TRUTH.
- Start small, and drill down later.
- Even if we don’t have the numbers, we can leave blanks at first.
- Work with business leadership; the higher the better.
- It doesn’t matter how/what we measure as long as:
- The operational leaders of the business have bought into it, and
- We measure it consistently.
- Measure your data monthly, and report quarterly.
- Tie your reporting to a business metric (e.g., revenue per employee).
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