By Anita Bowness, Halogen Software
It’s important for managers to keep the lines of communication open with their staff. Good communication practices can elevate employee engagement and foster collaboration, ensuring that employees understand what is expected of them, how the work they perform contributes to what their team and their organization is striving to achieve, and why it’s important.
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When employees understand what is expected of their performance, and clearly see they are supported by their leaders, they are more likely to go beyond the basics to satisfy customers and maintain high levels of productivity.
Managers play a critical role in making this happen. At a minimum, most managers should focus on how to jump-start conversations about employee performance and address specific issues around how team members conduct themselves on the job. These discussions are vitally important; regular communication engages employees and provides the guidance they need to improve and succeed.
But communication is a two-way street, and in addition to talking to employees about how they are performing and addressing specific behaviors that are beneficial, or detrimental, to on-the-job success, managers should also seek feedback on their own performance from their staff.