Gaining award-winning status for its learning organization has helped Jiffy Lube® International, (www.JiffyLube.com), a 100-percent franchisee-owned and -operated store chain, improve its training function even more, says Kenneth Barber, the company’s manager of learning and development.
Barber attributes the success of Jiffy Lube University (JLU) to its close alignment with the business, franchisees, and vendor partners. He credits JLU with helping to improve Jiffy Lube’s customer survey scores consistently for several years, increase average ticket sales, and reduce employee turnover over the past 3 years.
Training Committee
Franchisees from all size operations sit on JLU’s training committee, which meets monthly to “discuss, review, and collaborate on virtually every training initiative we have,” Barber says. That representation ensures that training meets franchisees’ needs and that new training initiatives are fully vetted.
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“As a result, the training works,” Barber says. “We don’t really get pushback. We get, ‘When can you give us more?’”
Barber encourages other employers to establish a training committee or review board, because, ultimately, committee members “become advocates for training and support the deployment of your training.”
In Jiffy Lube’s annual franchisee survey, the training organization is ranked highest of all departments, with a 90 percent approval rating for the past 2 years, Barber says.
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How high does your training program rate among your company’s departments? Like Jiffy Lube, are you looking for ways to improve your training efforts—and results—throughout your organization?
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Three Delivery Platforms
TrainingToday offers you the option of three delivery platforms to meet your organization’s needs:
Professional
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Enterprise
The Enterprise includes all the features of the Professional version plus:
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SCORM
- Integrate content into your existing LMS
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Here are just some of the many courses available at TrainingToday:
[Click here to download information on all courses and libraries.]
Over 75 HR and employment training courses covering such topics as Sexual Harassment, Diversity, and the ADA.
The Diversity library is an interactive training program with different modules for supervisors and employees. It features real-world scenarios and insightful commentary from a leading workplace expert and employment law attorney.
Preventing Sexual Harassment—National—NEW!
Until now, training has been a real challenge—there’s such a load of extraneous planning, preparing, and tracking involved. But we’ve got good news—BLR’s editors have developed a unique new program that’s done all that work for you.
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TrainingToday automatically documents training. As trainees sign on, their identifications are automatically registered. When the program is completed, the trainee’s score is entered. So, when you want to see who has been trained on any subject, or look at the across-the-board activity of any one employee, it’s all there, instantly available to you, your boss, an inspector—even a plaintiff’s attorney.
Course certificates can be automatically generated from within the training center and are automatically retained for recordkeeping purposes.
Unlimited Training That Won’t Bust the Budget
Best of all, in these budget-crunching times, TrainingToday costs only a fraction of what you would pay for a learning management system (LMS). You always know exactly what training will cost, no matter how many programs you use or how many times you use them. There’s just one low annual fee—for unlimited training—calculated by the size of your workforce. Budget once and you’re done!
These are all motivational, actionable courses—for both employees and supervisors—in such key areas as sexual harassment, FMLA, diversity, communication, USERRA, recruiting, and many more. The courses are kept up to date to reflect federal and state regulatory changes and, what’s more, BLR adds new programs continually.
TrainingToday also includes a selection of safety courses—you decide whether you want just the HR courses, the safety courses, or both HR and safety.
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