Learning & Development

Training Advances Corporate Responsibility in the Community

In an effort to advance its campaign against human trafficking, Hyatt (www.hyatt.com) recently launched an internal global training program to raise awareness about this issue.

The program was developed in conjunction with the Polaris Project (www.polarisproject.org), an organization dedicated to combating human trafficking. “The program is designed to provide managers and line staff at Hyatt hotels around the world with an understanding of human trafficking, its intersection with the hotel industry, and the tools to recognize and report potential situations or victims,” Hyatt explained in a statement.

“At Hyatt, we want to ensure our associates know how they can help prevent human trafficking,” said Brigitta Witt, Hyatt’s vice president of corporate responsibility. “The training course further bolsters Hyatt’s support for human rights and raises everyone’s sensitivity to this critically important issue.”


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In a statement, Hyatt said its commitment to human rights is aligned with the company’s core values and supported by its human rights statement, code of business conduct and ethics, supplier code of conduct, and its diversity and inclusion strategy.

“Hyatt established Diversity and Inclusion as a core tenet of its U.S. operations more than 20 years ago,” the company explained. “Since then, a growing number of programs strive to foster similar ideals and challenge associates to lead by example by embracing diversity and inclusion through associate training, recruiting and retention, as well as bringing our suppliers and developers into the fold.”

“At Hyatt, our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day,” Witt said. “It’s about finding ways for our associates to relate in unique and personal ways to people of all nationalities and walks of life, whether they are guests, coworkers, business partners, or members of the community.”

Diversity training and corporate responsibility are among the many areas for which Hyatt has received accolades. For example, its diversity training was among the factors that helped the organization achieve a perfect score—for the ninth consecutive year—on the 2013 Corporate Equality Index, an annual report by the Human Rights Campaign.


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And quality job training, as well as strong values and ethics, are among the reasons Hyatt’s Chicago corporate headquarters and its eight Chicago-area Hyatt hotels were recently recognized as the number two workplace by the Chicago Tribune.

Hyatt supports external learning opportunities through its corporate responsibility platform. For example, Hyatt participates in mentoring programs with eighth-grade girls at a multicultural school in Chicago and collaborates with City Colleges of Chicago through curriculum development and training opportunities with students at two local community colleges that train Chicago residents for careers in hospitality and culinary industries.

In addition, Hyatt recently announced its collaboration with The Paulson Institute and the China Association of Mayors on a training program to enhance urban sustainability practices and policies in China. “As a global company with many hotels and ongoing development and expansion throughout China, we are focusing every day on responsible, sustainable urban growth and furthering our commitment to enhancing the communities in which we live and work,” said Mark Hoplamazian, president and CEO of Hyatt Hotels Corporation.

Hyatt is the corporate sponsor for The Paulson Institute’s participation in the training program and will “share its own experience in fostering innovation and sustainability with program participants,” the company stated.

The three-part training program includes classroom instruction in Chicago, travel to learn about successful urban sustainability projects in the United States, and instruction in Beijing, where participating mayors will learn about sustainability program implementation.