Arizona Employers Face Tougher Requirements on Data Breaches
A new law taking effect this summer means Arizona employers will face more stringent requirements in the event of a breach of personal information (PI) of customers or employees.
Tag: customers
$550K Verdict in New Hampshire Trade Secret Theft Case Sends Powerful Message
Recently, the New Hampshire Supreme Court emphatically reminded employers of the risks of engaging in unethical behavior when hiring employees to obtain a competitor’s secrets
Are You Prepared to Avoid Netflix-Like Corporate Social Media Snafus?
The use of social media by companies for public recognition isn’t a new concept. As social media platforms expand, so do the number of companies using them to promote their brands and reach new or potential customers. But those companies have to rely on their (fallible) employees to come up with new or creative ways […]
Hiring Refugees Boosts Diversity and Makes Your Company Stronger
Yesterday we published our interview with Gideon Maltz, executive director of Tent—an organization dedicated to aiding the men, women, and children of the world who have been forcibly displaced from their home countries. Today we’ll explore some of the common issues with refugees, and how to address them.
Service Animal Gets Job, Too!
With all the doom and gloom that’s populated our media these days, HRSBT has just the feel-good-type of story you need!
Looking for a New Recruitment and Retention Benefit? Consider the Sallie Mae 401(k)
By Holly K. Jones, J.D. Take a moment and picture your workforce. They come in each day and serve customers, build products, promote brands, and counsel clients, but what is their “why?” What are the primary factors that drive your employees to come into work, even when they have a case of the Mondays? Maybe […]
Where’s your next big idea going to come from?
by Dan Oswald Among my favorite movies is the 1991 film City Slickers. Billy Crystal plays radio ad salesman Mitch Robbins, who is having a bit of a midlife crisis. Mitch and his two best friends decide to leave New York City to spend two weeks on a cattle drive in the Southwest. It’s there […]
Do your employees have the right type of motivation?
by Dan Oswald A colleague shared with me an article published recently in the New York Times Sunday Review. In addition to the fact that the article had been recommended, its title, “The Secret of Effective Motivation,” was certainly enough to get me to read it. Who in management doesn’t want to know the “secret” […]
You won’t know what your customers want if you don’t ask
by Dan Oswald Knowing what your customers want and need and delivering it are key concepts for any business. But how do you really know what your customers want? The first person I worked for after graduating from college knew exactly what his customers wanted and needed. He had that knowledge because he once held […]
Where customer service is job 2
by Dan Oswald You know good customer service when you see it. That’s a statement in which I firmly believe. But it also means you know horrendous customer service when you see it. Do I have a story for you! Recently, my wife and I celebrated our 25th wedding anniversary. My gift to her was […]