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The term “emotional intelligence” means being cognizant of your own emotions and the emotions of those around you, as well as how they are impacted by daily occurrences. Being aware of others’ emotions is a major asset, as it can improve interpersonal and working relationships and make the organization run more smoothly. In the working […]
Emotional intelligence (EI) is one of those things that becomes very important when someone on a team, or a leader, does not possess it. The success of a team and an organization requires that leaders and employees possess the EI to support and empathize with one another in a healthy way. I recently spoke with […]
There’s a paradox when it comes to emotional intelligence: Those who lack it rarely see the value in attempting to get better at it. It’s dismissed as an unimportant “soft skill,” and the conversation moves on. However, to be successful in a professional setting, the tenets of emotional intelligence, or emotional quotient (EQ), are too […]
Employee training often focuses on teaching specific, objective skills and knowledge, such as how to operate a piece of machinery, how to perform the monthly check-out, and the key compliance requirements impacting a particular industry.
Workplace conflict costs industries $359 billion annually. To address this costly problem, most organizations simply look to their employees and demand that they get along and act civilly or threaten to reprimand. However, most conflicts should be circumvented or resolved by leaders and managers, not by employees themselves.
Business etiquette training is very important in the 21st century, especially for your organization’s leaders and its workers who are from newer generations.
If you’re currently developing your learning and development (L&D) programs for your organization’s leaders and management teams this year, here are 10 programs you’ll want to make sure to include.
Organizations typically spend more money on their sales training programs each year than they do on any other type of training program—sometimes millions of dollars more.
According to research, training employees in soft skills—including communications-based skills—boosts productivity and retention levels by 12% and delivers a 250% return on investment based on higher productivity and retention.
Many articles have been written about the differences between each generation and how they don’t understand one another inside the workplace. But there is actually substantial research that proves generational differences inside the workplace are a complete myth and that every employee essentially wants the same things: