Recruiting, Talent

Focusing on Employees’ Emotional Intelligence to Build a Successful Company

By Lori LaCivita, PhD, Walden University’s School of Psychology

While today’s multigenerational workforce is positioned to be one of the most effective and productive, the generational differences in values, beliefs, leadership styles, and motivators can also lead to conflicts that negatively affect productivity. As four generations now work side by side, industrial and organizational (I-O) psychologists are taking a closer look at emotional intelligence (EI) to learn how to close generational gaps.

Emotional intelligence addresses specific components of one’s self, including self-awareness, personal reflection, and the development of human interaction. It gives an individual the ability to read their environment, understand how and why they and others react, and craft a response. Emotionally intelligent professionals can choose their battles wisely and are able to command respect without having to overtly demand it.

Lori LaCivita, PhD, is the program director for the MS and PhD in Industrial and Organizational (I-O) Psychology programs in Walden University’s School of Psychology. Dr. LaCivita specializes in psychology with a focus on industrial and organizational psychology as well as emotional intelligence assessment, talent management, executive coaching and leadership, and faculty development.

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