During training, you need to monitor the e-learning process to ensure employees are progressing on schedule. Once training has been completed, you need to evaluate the effectiveness of your e-learning programs.
Because you are not present while training is taking place—as you are with traditional forms of training—monitoring and evaluating e-learning can be a bit more difficult.
Follow these strategies:
- Track important data on trainees to monitor progress and evaluate performance. For example, keep up to date on how much time employees are spending on training, their progress through training modules, their test scores, any problems they are having that are preventing them from completing the training, and so forth. Monitor this information on a regular basis throughout the training period. A learning management system can help you do this, or you can simply keep in direct touch with each of your trainees, face to face or by phone or e-mail.
- Require employees to fill out an evaluation form after they complete an e-learning program. These forms should ask employees whether they thought the program was effective, what they liked and didn’t like about it, any technical or other problems they had using the program, and so forth.
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- Alternatively, or in addition, survey trainees by phone or e-mail after training has been completed to get their impressions of the program and determine future training needs.
- Observe employees on the job after training to evaluate the effectiveness of your e-learning programs. Have they learned the skills the e-learning program was designed to teach? Has their job performance improved as a result of training? If not, the program needs to be improved or replaced.
- Bring managers and employees together in focus groups to analyze and troubleshoot e-learning programs.
- Revise online training programs based on input and evaluations from all available sources in order to more effectively meet the training needs of employees.
The above information comes from BLR’s presentation “Training Strategies I: E-Learning.” For more information on all the training courses BLR has to offer, go to our Employee and Manager Training page.
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