Train Supervisors to Communicate Effectively in Emergencies

The material in today’s issue is adapted from BLR’s 10-Minute HR Trainer session, “Communicating in Emergencies.”

Supervisors such as yourself play a critical role in emergency communication. In fact, communicating emergency information is a crucial part of your job.

In addition to conveying information to employees, you also play an important role in communications with management personnel. During an emergency, you will need to:

  • Communicate with other supervisors, your manager and other managers, and emergency coordination personnel.
  • Remain in touch with management throughout the emergency to keep up to date with the situation as it evolves, receive instructions, coordinate communications to employees, solve problems, and make plans for dealing with the aftermath of the emergency.

Yes, you do have the budget and time to train managers and supervisors with BLR’s 10-Minute HR Trainer. Try it at no cost or risk. Get details.

Also be aware that your effective communication after an emergency will hasten recovery. Here are some best practices to follow:

  • Meet with employees as soon as possible and discuss the situation.
  • Answer employees’ questions about how the emergency has affected their jobs.
  • Explain what you and your employees need to do to return to normalcy following the emergency.
  • Identify and solve problems affecting employees, operations, and work areas.
  • Set a timetable for a return to normal.
  • Work with your employees to get things back to normal.
  • Set an example for dealing with trying situations with positive communication and lots of encouragement and feedback.

Applicable Regulations

Occupational Safety and Health Act

Training Tips:

  • Review your organization’s emergency action plan and explain the chain of command.
  • Discuss the types of communications that typically need to be made during emergencies.
  • Ask participants to identify emergency communication problems and offer ideas on how to overcome them.

Knowledge Review

Distribute copies of the handout and discuss. Then have participants complete the “Communicating in Emergencies Quiz.” It provides a useful review of the subject.

Train your line managers with BLR’s 10-Minute HR Trainer. There won’t be time for classroom boredom. Try it for free.

As you can see from the Knowledge Review section, 10-Minute HR Trainer sessions include a trainer’s outline, a takeaway handout, and a follow-up quiz. And you get all these for 50 key HR topics right off the bat in the initial book—plus quarterly updates with more essential training.

With this training resource, we’ve provided an easy-to-manage program that lets you train in discrete, 10-minute chunks. It’s a program that’s easy for you to deliver and that requires little time from busy schedules. And it’s remarkably affordable.

As its name implies, this product trains managers and supervisors in critical HR skills in as little as 10 minutes for each topic. 10-Minute HR Trainer offers these features:

Trains in 50 key HR topics, including manager and supervisor responsibilities, under all major employment laws and how to legally carry out managerial actions from hiring to termination. (See a complete list of topics below.)

Uses the same teaching sequence master teachers use. Every training unit includes an overview, bullet points on key lessons, a quiz, and a handout to reinforce the lesson later.

Completely prewritten and self-contained. Each unit comes as a set of reproducible documents. Just make copies or turn them into overheads and you’re done. (Take a look at a sample lesson below.)

Updated continually. As laws change, your training must as well. 10-Minute HR Trainer provides new lessons and updated information every 90 days, along with a monthly Training Forum newsletter, for as long as you are in the program.

Works fast. Each session is so focused that there’s not a second’s waste of time. Your managers are in and out almost before they can look at the clock, yet they remember small details even months later.

Evaluate It at No Cost for 30 Days

We’ve arranged to make 10-Minute HR Trainer available to our readers for a 30-day, in-office, no-cost trial. Review it at your own pace and try some lessons with your colleagues. If it’s not for you, return it at our expense. Click here and we’ll set you up with our 10-Minute HR Trainer.

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